- Terms & Conditions
- Privacy Policy
- Disclaimer Policy
- Cancellation and Refund Policy
Terms & Conditions
We bsite. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Fly Mantra's relationship with you in relation to this website.
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Fly Mantra's relationship with you in relation to this website.
The term 'Fly Mantra' or 'us' or 'we' refers to the owner of the website whose registered office is E¬160, Sector Noida UP¬201301. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Fly Mantra's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
Please note under below circumstance service fees of INR750 per passenger per sector will be charged :
1) In case of refund due to fare change.
2) In case of Rescheduling or cancellation.
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Website Privacy
This privacy policy sets out how Fly Mantra uses and protects any information that you give Fly Mantra when you use this website.Fly Mantra is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Fly Mantra may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.03.012.
What we collect?
We may collect the following information:
Name and job title Contact information including email address Demographic information such as postcode, preferences and interests Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookie
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Link with other website
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposesif you have previously agreed to us using your personal information for direct marketing purposes,you may change your mind at any time by writing to or emailing us at sales@flymantra.com We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to E160, Sector 63 Noida Uttar Pradesh 201301.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Contacting us
If there are any questions regarding this privacy policy you may contact us using the information below:
FLY MANTRA
Address :E-160 , Sector 63, Noida Uttar Pradesh 20301
Telephone No :09555980666
E-Mail ID : info@flymantra.com
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Fees & Payment
Fly Mantra reserves the right to charge applicable listed/unlisted fee through various payment channels for products or services as published/unpublished on its website. Fly Mantra reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion. In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. Fly Mantra may/shall/ will/must not under any obligation make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with or without any reference to the earlier unconfirmed reservation. The User shall request Fly Mantra for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 7 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and Fly Mantra as the case may be. No refund would be payable for any requests made after the expiry of 7 days as above and all unclaimed amounts for such unutilized or no show air or hotel booking shall be deemed to have been forfeited. We ensure that every transaction you conduct online through our Website is in a safe and secure environment. We do not take or store any credit card details or other card details on our servers, User will be directed to Payment Gateway website to enter his/her card details. This site is Master Secure & VBV compliant Payment will be credited in the name of "Fly Mantra.com". We reserve the right to refuse or cancel any order placed for a product that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email. We shall not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user. If you have any additional queries or concerns, please email us at info@FlyMantra.com or contact us on the details provided in contact us section of the website.
Through this website you are able to link to other websites which are not under the control of Fly Mantra. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Fly Mantra takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
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Cancellation
Cancellation of tickets with more than 24 hours to the flight Cancellation of tickets can be done either by calling on the customer care number number (offline) or emailing us on info@flymantra.com. User will not be able to use the online flight cancellation facility if:
A. There is an infant accompanying an adult? For all such cancellations the user will have to use the offline cancellation facility. To cancel the tickets offline, call the customer care numbers between 9.30 AM to 6.30 PM, 7 days a week. B. Cancellation of tickets within 24 hours of the flights The User will have to contact the nearest airline office (of the concerned airline) to get his/her reservation cancelled. Fly Mantra is in no way responsible to ensure that the ticket shall be cancelled and the sole liability to confirm the same with the airline shall lie with the User.
Cancellation/Amendment charges
For all refundable class tickets, the airline cancellation fee is charged per sector per passenger. All charges for individual airlines shall be applicable as per individual end service providers T&C. Additionally; Fly Mantra reserves the right to charge a service fee of INR 250 or more per passenger per segment as deemed necessary For all non refundable class tickets, there shall be no refund to the ticket fee charged. This is not applicable on any promotional fares offered by airlines as cancellations charges for those will depend on the promotional offer. Each airline has promotional fares also where this cancellation policy does not apply.
The refund shall be processed within 7 Days from the date of the cancellation request being made. The refund will be credited back to the same account from where the payment was made. Where the User has cancelled his/her booking directly with the airlines, he/she will need to inform Fly Mantra with valid documentation to initiate the refund process. It is advisable to contact Fly Mantra within 48 hours of the cancellation request. Any later would require the User to send a scanned copy of your E-Ticket endorsed by the airlines to Fly Mantra.
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